Privacy Policy

1. Data Controller

The controller of personal data processed on this website is NEON - STUDIO & DESIGN Beata Szymczuch, with its registered office at ul. Henryka Sienkiewicza 12, 05-090 Rybie (Raszyn municipality), Poland, VAT ID (NIP): 1131229956, REGON: 146035761.

2. Purpose of Data Processing

Personal data is processed for the following purposes:

• Handling enquiries sent to us directly by e-mail or telephone.
• Answering questions about our range of services.
• Scheduling appointments and providing quotes before a service is carried out.
• Delivering the ordered services.
• Analysing website traffic and optimising our services.
• Ensuring the security of the website and managing cookie consents.

3. Scope of Data Processed

We process the following personal data:

• Data provided voluntarily during contact: If you contact us directly (by e-mail or telephone), we process your e-mail address, phone number, first and last name, and any other information you voluntarily share during the conversation or in the content of your message.
• Data collected automatically (Analytics and Logs): Your device's IP address, information about your browser and operating system, time spent on the site, pages visited, the source of your visit, and your cookie preferences.

4. Legal Basis for Processing

We process your data on the following bases:

• Art. 6(1)(a) GDPR (Consent) – for the installation of optional cookies (analytical and marketing).
• Art. 6(1)(b) GDPR (Contract) – to take steps towards entering into a contract or performing a service (e.g. a free quote, fulfilling orders).
• Art. 6(1)(f) GDPR (Legitimate interest) – to handle correspondence, ensure the security of the website, save your privacy preferences (essential cookies) and pursue any claims.

5. Data Recipients

Our website operates thanks to external service providers. Your data may be entrusted to the following categories of entities:

• Hosting and technical service providers (e.g. the hosting company maintaining the site).
• E-mail service providers.
• Analytics providers: Google Ireland Limited (Google Analytics, Google Search Console).
• Accounting and legal support: Entities authorised to handle the company's accounting and legal matters.

6. Analytics Tools and Cookies

Our website uses cookies in three categories, which you can freely manage from your browser settings or our cookie panel:

• Essential cookies: Necessary for the website to work properly (e.g. remembering your cookie settings). They cannot be disabled.
• Analytical cookies: We use Google Analytics, provided by Google Ireland Limited, to analyse website traffic (the data is anonymised, e.g. through IP masking).
• Marketing cookies: Used to tailor ads and track activity for promotional purposes (if you consent to them).
• Google Search Console: We use this tool to monitor the status of our website in search results and to optimise content.

7. Data Transfers Outside the EEA

In connection with our use of Google's tools, your data may be transferred to third countries (e.g. the USA). These entities ensure an adequate level of data protection by participating in programmes such as the Data Privacy Framework.

8. Your Rights

You have the right to:

• Access your data and have it rectified.
• Erasure or restriction of processing.
• Data portability.
• Withdraw your consent to cookies at any time (by clearing cookies or changing the settings in the panel on our website).
• Object to processing.
• Lodge a complaint with the President of the Personal Data Protection Office (PUODO).

9. Retention Period

We store correspondence data for the period necessary to handle your enquiry or until claims become time-barred (3–6 years in business relationships). Cookie preferences are usually stored for up to 12 months. Data in Google Analytics is deleted automatically after the standard retention period.

10. Data Security

We apply appropriate technical and organisational measures (including SSL encryption) to keep the processed data secure against unauthorised access or loss.

11. Contact

For matters concerning data protection, please contact us: